OPSM 301 Operations Management

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OPSM 301 Operations Management

(Spring 2005)

Instructor: Dr. Evrim Didem Güneş (egunes@ku.edu.tr)

Class Time and Location: Section 1: Tuesday 9.30-Thursday 9.30 CAS B24

Section 2: Tuesday 12.30-Thursday 12.30 CAS B24

Section 3: Monday 9.30-Wednesday 9.30 CAS B24

Section 4: Monday 11.00-Wednesday 11.00 ENG Z16

Office: CAS 243

Office Hours: Office Hours: Tuesday 17:00-18:30; Thursday 17:00-18:30

Office Hours of TAs: TBA

Office Location of TAs: TBA

URL for OPSM 301: http://home.ku.edu.tr/~egunes/opsm301.html

COURSE GOALS

The Operations Management is concerned with the transformation process that takes inputs and converts them into outputs, together with the various support functions closely associated with this basic task. That is, OM studies how organisations “actually do things.”

The operations function of a firm is responsible for producing the goods or providing the services that the firm sells in the market place. Some organizations produce physical items such as furniture, building materials or stationery, while others provide services such as medical care, banking facilities or retail sales outlets. In order to produce or provide these items and services to a required quality level, at an appropriate time and within acceptable financial constraints, organizations create a number of functions that are essential to the buying, producing and selling activities, which underpin their existence. One key function is operations.

As recent experience has shown in global markets, significant competitive advantages accrue to those firms capable of producing quality goods and services efficiently. For this reason, the careful design and management of the production or service delivery process is of primary importance for the long-term success/survival of a firm.

The goals of this course will be

to develop an understanding of the relevance of the operations function to competitiveness of a firm,
to study various production and service delivery processes,
to develop a basic understanding of quantitative tools in Operations Management,
to equip students with knowledge and analytical skills necessary to continually improve operations.

COURSE MATERIAL/TEXTBOOK

The textbook for this course is Operations Management for Competitive Advantage, Tenth Edition (Irwin/McGraw-Hill), by R. B. Chase, F. R. Jacobs, and N. J. Aquilano. Additional teaching notes and copies of transparencies used during the lectures will be provided to the students through the home page of the course.

INSTRUCTIONAL METHODS

Class time will be devoted to lectures concerning important concepts and issues. All students are required to be present in all sessions (unexcused absences may affect your grade[1]) and to have completed the assigned readings prior to the associated class sessions to ensure effective participation in discussions. Students are encouraged to work in study groups, however each student is expected to present his/her own analysis and perspective in class.

PROBLEM SOLVING SESSIONS

There will be problem sessions occasionally, where teaching assistants solve exercises. Attendance to problem solving sessions is optional.

GRADING

There will be three exams in which students will have the opportunity to demonstrate in writing how well they have grasped the material covered in this course. 2 midterms will account for 37.5% of the course grade. The final exam will be comprehensive and will account for 25% of the course grade. An important element in this course is group work. Each group will work on a project of operations management application, which will account for 15 % of total grade.

Apart from the group project there will be individual homework assignments and occasional quizzes (There might be quizzes without a notice in advance). In summary, the course grade will be determined according to the following weight distribution:

Class Participation 10 %

Homeworks and Quizzes 12.5 %

Group Project 15 %

First Midterm 17.5 %

Second Midterm 20 %

Final Exam 25 %

Total 100%

TERM PROJECT

The groups for the project reports should consist of 3-4 people.

The purpose of the group project is to apply the concepts that are discussed in tha class in a real setting. Each group should select one department at the Koc University Campus as the application area (e.g: Kocbank, Migros, Divan Cafeteria, Suzy’s Café, Suzy’s Canteen, 7 Café or any other department that you prefer). The project will be finished in three phases, so each group will submit three reports.

Phase 1: Planning for the term project (project management application).

Phase 1: Description and analysis of the application area chosen.

Phase 2: Identification of a problem and solution proposal.

Detailed information for each phase will be provided during the course.

ACADEMIC HONESTY

Honesty and trust are important to all of us as individuals. Students and faculty adhere to the following principles of academic honesty at Koç University:

1. Individual accountability for all individual work, written or oral. Copying from others or providing answers or information, written or oral, to others is cheating. You may discuss and get help from fellow students about a homework question, but you are expected to write down the final solution on your own, without copying from someone else’s paper. Cheating for homework assignments will be punished by zero point for both sides in the collusion (one who gives the solution as well as one who copies) for a first time.

2. Providing proper acknowledgment of original author. Copying from another student's paper or from another text without written acknowledgment is plagiarism.

3. Study or project group activity is effective and authorized teamwork. Unauthorized help from another person or having someone else write one's paper or assignment is collusion.

Cheating, plagiarism, and collusion are serious offenses resulting in an F grade and disciplinary action.

COURSE SCHEDULE

Week	Session #	Topics and Reading Assignments	Assignments and Projects
1 (Feb 14)	1,2	Introduction Chapter 1: pp 4-19 Business Process Flows
2 (Feb 21)	3,4	Business Process Flows Process Analysis Chapter 4: pp 100-114	HW1: Business Process Flows Homework
3 (Feb 28)	5,6	Case Analysis: Kristen's Cookie Company (A), pp 123-124 Case Analysis: Benihana of Tokyo	HW2: Kristen's Cookie Homework Quiz: Benihana Case
4 (March 7)	7,8	Decision Analysis Linear Programming: Supplement A, pp 702-704 Decision Trees: Chapter 10, pp 395-398	HW3: Decision analysis Homework
5 (March 14)	9,10	Project Management Chapter 3: pp 64-83 Midterm Examination I, Friday March 18	Midterm Examination I, Friday
6 (March 21)	11,12	Project Management Chapter 3: pp 64-83 Process Selection--Manufacturing Chapter 5: pp 165-168	Group Project 1^streport due Friday
7 (March 28)	13,14	Learning Curves Technical Note 2: pp 48-59 Quality Management Chapter 7: pp 272-291	HW4: Quality Management
8 (April 4)	15,16	Product Design and Process Selection--Services Chapter 6: pp 218-238 Waiting Line Management Technical Note 6: pp 242-257	HW5: Waiting Line Management Homework
9 (April 11		Spring break
10 (April 18)	17,18	Facility Layout Technical Note 5: pp 186-200 and 203-207 Facility Location Technical Note 10: pp 406-419	HW6: Facility Location
11 (April 25)	19,20	Decision Analysis: Simulation Technical Note 16: pp646-659 Review for the Midterm Examination Midterm Examination II Friday, April 29	Midterm Examination II
12 (May 2)	21,22	Supply Chain Strategy Chapter 9: pp 362-381
13 (May 9)	23,24	Inventory Management Chapter 14: pp 542-558 and 560-561
14 (May 16)	25,26	Inventory Management Chapter 14: pp 542-558 and 560-561 Synchronous Manufacturing: Theory of Constraints Chapter 17: pp 670-687 and 690-694	HW7: Inventory Management Homework Group Project 2^nd report due
15 (May 25)	27,28	MRP/JIT Review for the final exam	Group Project final report due Final Exam