• Applied probability, stochastic processes, stochastic optimization

  • Health care applications

  • Application of Markov decision processes on real systems such as call centers, supply chains and marketing applications

  • Revenue management and pricing

  • Analysis of telecommunication systems using queueing theory

  • Statistical analysis and estimation of random processes


Publications in Refereed Journals

  • Örmeci E. L., Güneş, E. D., Kunduzcu, D., “Admission Control and Scheduling for Preventive Services,” Manufacturing & Service Operations Management, 18:2, 227-244, 2016.
  • Çakan N., Akşin O. Z., Karaesmen F., Örmeci E. L., “Joint Flexibility and Capacity Design with Human Resource Considerations,” Production & Operations Management, 24:7, 1086–1100, 2015.

Publications in Refereed Conference Proceedings

Publications in Other Conference Proceedings

Refereed Book Chapters

  • Akşin O. Z., Karaesmen F., and Örmeci E. L., A Review of Workforce Cross-Training in Call Centers from an Operations Management Perspective, in Handbook on Workforce Cross Training, ed. D. Nembhard, CRC Press, 2007.

Research in Progress

  • Bavafa, H., Örmeci, E. L., Savin, S., “Optimal Mix of Surgical Procedures Under Stochastic Patient Length of Stay.”

  • Boudali, O., Örmeci, E. L., “Admission Control Policies in Markovian queues with batch services.”

  • Boudali, O., Burnetas A.N., Örmeci, E. L., “Equilibrium customer behavior in the M/M/1 queue with batch arrivals.”

  • Ergönül, Ö., Güneş, E. D., Örmeci E. L., “Evaluation of Factors on the Transmission of Multidrug-Resistant Organisms with an Emphasis on the Effects of Infected Neighboring Patients.”

  • Kurt, N., Örmeci E. L., “A Stylized Bed Allocation Model for a Turkish Private Hospital with a Two Class Loss System.”

  • Turgay, Z. Z., Karaesmen, F., Örmeci, E. L. “Robust Control of Stochastic and Queueing Problems.”

  • Yücel, E., Salman F. S., Örmeci E. L., Gel, E. S. , Gel A., “Logistics of Clinical Testing: Bicriteria Heuristics for Routing and Scheduling of Specimen Collection.”



TÜBİTAK, 2012 - 2014: Optimal Patient Admission Policies Under Random Patient Length of Stay; Principal Investigator: E. L. Örmeci.

TÜBİTAK, 2006-2008: Workforce Planning for Call Centers; Principal Investigator: E. L. Örmeci; Investigators: D.  Aksen, A. Erdem (Boğaziçi Üniversitesi), F. S. S. Salman, S. Savaş.

KÜMPEM, 2004-2006: Flexibility Design and Optimization in Service Systems; Co-Principal Investigators: O. Z. Akşin, F. Karaesmen, E. L. Örmeci.

KÜMPEM, 2004-2005: Cross-Selling in Call Centers: Accounting for Customer Reactions; Co-Principal Investigators: O. Z. Akşin, E. D. Güneş, E. L. Örmeci.



  • UNIVERSITY OF PENNSYLVANIA, Wharton School of Management, Philadelphia, Pennsylvania, USA, 2010
    Visiting Scholar, The Operations, Information and Decisions Department

  • EURANDOM, Technical University of Eindhoven (TUE), The Netherlands 1999-2001
    Research Fellow, Stochastic Networks Group

    • Developed theoretical background for the control of loss systems, and started its application on call centers, which have been one of the most cost-effective means of responding to customers in many different industries, including banking and finance, for the last decades.

    • Worked on the project funded by Philips Research on the mathematical analysis of access networks, with particular emphasis on self regulation to complement and strengthen the simulation based approach to performance analysis of access networks, as carried out within Philips Research as well as to strengthen the position of Philips Research in the field of the performance analysis of stochastic systems.

  • CLEVELAND CLINIC FOUNDATION, Cleveland, Ohio, USA Summer 1997
    System Analyst, Department of Anesthesiology

    • Participated in a database design project to design and implement an information system for following all the treatments the patients receive in the department of anesthesiology as well as their pre-treatment and post-treatment conditions. Ensured that the database is kept up-to-date. Also linked the system to the databases used in the other departments of the clinic.

  • CASE WESTERN RESERVE UNIVERSITY, Cleveland, Ohio, USA Summer 1996
    Research Assistant, Department of Operations Research

    • Assisted Dr. Apostolos Burnetas in a research project on the design problem of an M/M/c queueing system with two customer classes under different priority policies. Used queueing theory results to determine the optimal number of servers under static policies. Modeled the system under idling priority policy as a Markov decision process. Evaluated the effect of different priority policies on the design of an M/M/c queue based on these analysis and concluded that the solution of the design problem is rather insensitive to the priority policy.


  • Program Committee Co-Chair, 18th INFORMS Applied Probability Society Conference, July 2015.

  • Co-Organizer of Koç University Healthcare Operations Workshop, July 2011-2015.

  • Organizing committee member, 39th annual meeting of the EURO working group on Operational Research Applied to Health Services (ORAHS), July 2013.

  • Co-Organizer of session “Hospital Operations,” INFORMS Healthcare Conference, Chicago, USA, June 2013.

  • Program committee member, 4th Meeting of the EURO Working Group on Stochastic Modeling, Ecole Centrale Paris, Paris, May-June 2012.

  • Program committee member, 3rd Meeting of the EURO Working Group on Stochastic Modeling, University of Athens, Athens, June 2010.

  • INFORMS Conference, Co-Organizer of session Workforce Scheduling in Call Centers, San Diego, October 2009.

  • WITOR-09, Joint Workshop of the Turkish and Israeli Operations Research Societies, Co-Organizer of session Stochastic Modeling, Boğaziçi University, İstanbul, September 2009.

  • Meeting of the EURO Working Group on Stochastic Modeling, Koç University, İstanbul, June 2008, Member of the Organizing Committee.

  • YA/EM Ulusal Kongresi 2005, Koç University, İstanbul, Member of the Organizing Committee.

  • EURO/INFORMS 2003 The Joint International Meeting, Organizer and chair of session Internet and Wireless Networks, İstanbul, July 2003.

  • INFORMS Doctoral Colloquium, New Orleans, November 1995.