Zeynep Akşin Karaesmen



Quick Bio: I received my B.S. in Industrial Engineering from  Middle East Technical University (ODT), Ankara, Turkey  in 1990. Both my M.S. (1994) and PhD (1996) in Operations Management are from the Wharton School, University of Pennsylvania. I joined Ko University in Fall 2002, where I am  Professor of Operations Management. Previously I was a faculty member at INSEAD. I spent the academic year 2008-2009 as a visiting scholar at the Kellogg School of Management, Northwestern University. My research is in the area of service operations management. In particular I am interested in call center design and management problems, modeling of service delivery systems, and stochastic modeling in general.



Ko University
College of Administrative Sciences and Economics
Rumeli Feneri Yolu
34450 Sariyer-Istanbul
Tel  +90 212 338 1545
Fax +90 212 338 1653