Research

Teaching

OPSM 901 Operations Management (EMBA)

OPSM 502 Operations Management (MBA)

OPSM 301 Operations Management

OPSM 636 Service Operations Management (MBA)

OPSM 405 Service Operations Management

OPSM 350 Service, Pricing, and Revenue Management

OPSM 506 Supply Chain Management (MBA)

OPSM 305 Supply Chain Management

Teaching Cases

NationsBank Reinvents the Phone Channel: The Design Decision (A), INSEAD Case 1998 (with P.T. Harker).

Vestel: Improving Distribution Management and 3PL Relationship, Koc University GSB Case, 2004 (with B. Tan)

Turkish Airlines: Balancing Growth, Profitability, and Quality, 2010 (with B. Tan)